Broker Data Protection & Privacy Notice
This Fair Processing Notice explains how Promise Solutions Ltd (trading as Promise Money and Promise Specialist Lending) collects, processes, and protects the personal data of introducers, intermediaries, and network brokers.
1. Who Are We?
Promise Solutions Ltd (“Promise”) is a financial services company dealing with enquiries from brokers and the general public. We also trade under the names of Promise Money and Promise Specialist Lending.
Promise Solutions Ltd, Fullard House, Neachells Lane, Wolverhampton, WV11 3QG
Tel: 01902 585020 • Email: info@promisesolutions.co.uk
Data Protection Officer: Mr Stephen Walker
2. Why Do We Need Your Data?
We hold and process your data in order to provide the intermediary and packaging services anticipated in our Introducer / Intermediary Agreement, including:
- Informing you about lending products, criteria changes, and packaging services.
- Obtaining loans, mortgages, and associated specialist finance solutions from our panel of lenders for you and your clients.
- Recording your involvement in individual cases for regulatory compliance, audit tracking, and paying introducer commissions accurately.
3. What Right Do We Have to Process Your Data? (Legal Basis)
Promise is regulated by the Financial Conduct Authority (FCA – www.fca.org.uk), meaning we are accountable for all products, packaging, and intermediary arrangements. We are legally obligated to maintain detailed transaction records, including full details of who introduced the customer to us.
We process introducer and broker personal data under the following statutory grounds:
4. What Do We Do With Your Data?
All personal data we hold about you is processed by our staff based in the United Kingdom.
Your information is stored securely on systems within our office and on secure cloud-based systems whose servers are located within the EEA. Promise acts in a master broking / packaging capacity and uses your data to manage products, packaging workflows, and the overall commercial relationship.
5. Who May We Share Your Data With?
| Party Involved | Reason For Involvement |
|---|---|
| Lender Panel Providers | To record your details on application packaging systems and on documents generated for your clients. |
| Your Client | If you ask us to inform your customer to contact you using contact details they did not previously have. |
| Your Company / Network / Club | To identify cases you have introduced for commission reporting, network split allocations, and compliance tracking. |
| Specialist Packaging Brokers | On rare occasions where non-standard client applications require specialized co-packaging assistance. |
| Legal Representatives | Solicitors, accountants, or conveyancers acting directly on your client’s behalf during loan completion. |
| Regulators and Ombudsmen | In the event of a regulatory query, audit, or formal complaint investigation. |
| Telephone & Telecom Providers | Telephone calls are securely recorded for quality assurance, staff training, and regulatory audit via cloud storage. |
| Cookies & Portal Analytics | Cookies ensure portal sessions remain authenticated, remember preferences, and improve portal navigation. |
| Third-Party Technology Providers | Sourcing software, secure email gateways, SMS platforms, web chat, and CRM processing tools. |
| Third-Party Compliance Auditors | Independent compliance consultants auditing our business practices and network intermediary records. |
6. What Type of Data Do We Ask For?
We ask for professional and personal data (e.g. name, trading address, date of birth, FCA individual registration number, contact telephone numbers, and email addresses).
In addition, if you inform us that you are away from work for an extended period due to ill health, we may note this on our internal system to ensure cases are managed smoothly.
7. Storage, Retention & Credit Checks
We retain broker and introducer records on an indefinite basis to retrieve historical transaction records, satisfy ongoing FCA regulatory requirements, and support new client enquiries seamlessly.
8. Your Statutory Rights Under UK GDPR
9. Making a Complaint
Complaints should be addressed to our Data Protection Officer:
Promise Solutions — DPO
Attention: Data Protection Officer
Promise Solutions Ltd, 2nd Floor Fullard House,
Neachells Lane, Wolverhampton, WV11 3QG
Tel: 01902 585008 • Email: customercare@promisesolutions.co.uk
Information Commissioner’s Office
If you remain dissatisfied, you can escalate to the UK Regulator:
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 • 01625 545 745
Website: www.ico.org.uk
10. Third-Party Organisations
If we pass your details to another organisation (such as a lender preparing a formal quotation for your client), they will record your details for compliance within their systems and issue their own Fair Processing Notice if required. Promise bears no responsibility for the use of data beyond our direct control.
Promise Solutions Ltd (trading as Promise Money and Promise Specialist Lending) is registered in England and Wales (Company No: 04822774).
Authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 681423).